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Frequently Asked Questions And Answers
Is N.M.B.C Moving Solutions licensed & insured?
Yes, We are licensed and insured in the states of New Jersey/New York.
Are your movers background-checked and trained?
Yes, our movers undergo background checks and comprehensive training to ensure they meet our high standards of professionalism and competence.
How do I schedule an appointment?
After you submit your quote request someone on our team will give you a call to discuss your move. You can submit your quote request on our website or call our office directly to get a quote. Phone:551-866-0034.
What is your service area?
We service all of New Jersey and New York. Some of our popular service areas include Essex County, Somerset County, and Orange County.
Will you disassemble and reassemble furniture?
Yes, we can handle disassembling and reassembling furniture as needed.
Do you provide packing services?
Yes, we provide packing services and packing materials (boxes, tape, etc).
What if there's bad weather on the day of my move?
We will try our best to avoid bad weather. Our team is prepared to handle various weather conditions. We’ll take the necessary precautions to protect your belongings during inclement weather, and we’ll communicate with you if any adjustments to the schedule are required.
Do you move pianos?
Yes, but we don’t specialize in it.
What if there are changes to my moving date or details?
We understand that plans can change. Please inform us as soon as possible if there are any changes to your moving date or other details. We’ll do our best to accommodate your new schedule and update the moving arrangements accordingly.
What is your cancellation policy?
48 hours. Please contact us as soon as you know you will need to cancel.
Do you do city moves?
Yes, we do moving jobs in Jersey City and New York City.
Can I leave my clothes in the dresser drawers during the move?
For safety reasons, we recommend removing all items from dresser drawers before the move.
Can you help me unload my own pod or moving truck?
Yes, we offer labor only services for people who have their own truck or portable storage container.
Do you offer floor protection?
Yes, we provide floor runners to protect your floors for every move.
Do you have an hourly minimum?
There’s a 2 hour minimum in order to book a job. Meaning regardless of how long the move takes you will be charged for 2 hours. However, some smaller jobs can be booked for a flat rate.
Do you require a deposit before booking?
No, we do not require a deposit.
How much will my move cost?
The cost of your move depends on various factors, such as the distance, size of your home, the number of belongings, and any additional services required. After conducting a survey, we’ll provide you with a customized quote that fits your specific requirements and budget.
What are the available methods to pay?
We accept cash, checks, credit/debit cards, and Venmo. Payment is due at the time of completion of the move.
Is there a process fee for debit/credit cards?
Yes, there is a 3% convenience fee.
Are there any additional fees I should be aware of?
There is a 7% service fee. We strive to be transparent with our pricing. However, there may be additional charges for special services or unexpected circumstances, which will be clearly communicated to you in advance.
Should I tip movers?
This is a common question when it comes to moving. Tipping is not mandatory, however it is customary. Gratuity will not be included in the cost of your move.
Do you have a service contract?
Yes, please review your contract before your move date.
What does your moving insurance cover?
Your service contract will contain all this information. Please take the time to read the contract.
If something is damaged, is N.M.B.C Moving Solutions liable to replace it?
If the item is not fixable the liability is 60 cents/pound for each damaged item.
What if there is damage to my floors and walls?
You should try your best to set up sheets and blankets to protect your walls before our movers arrive for the job. If something were to happen we will work with you to resolve the issue. Usually this involves either repairing it ourselves, reducing the moving cost fees, or paying for the repair.
How do I file a claim for damaged items?
You have two weeks from your move date to file a claim. If something is damaged on your move our movers will photograph and report it back to management.
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